← All work
AI Workflow Automation
Support inbox automation
Professional services firm
The problem
Client support requests arrived across email and WhatsApp with no shared queue, so responses depended entirely on who happened to see the message first.
The solution
We built an AI workflow that triages incoming requests, drafts responses for common questions, and routes anything unresolved to the right team member automatically.
The outcome
The team now works from one queue instead of two inboxes.
Next case studyMaseer AI Marketing platform →